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Privacy policy
PRIVACY POLICY CAPILLI EXTENSIONS
HTTP://WWW.CAPILLI-EXTENSIONS.COM
ABOUT OUR PRIVACY POLICY
Capilli Extensions cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we provide about you and your use of
have collected our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Capilli Extensions. The effective date for the validity of these conditions is 25/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties.
We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy issues, you will find the contact details at the end of our privacy policy.
ABOUT THE DATA PROCESSING
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.
WEB STORE SOFTWARE
Our web store has been developed with software from CCVShop. Personal data that you make available to us for the purposes of our services is shared with this party. CCVShop has access to your data to offer us (technical) support, they will never use your data for any other purpose. CCVShop is obliged to take appropriate security measures based on the agreement we have concluded with them. CCVShop uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.
WEB HOSTING
We purchase web hosting and email services from My Domain. My Domain processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. My Domain has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MyDomain is
required to maintain confidentiality on the basis of the agreement.
Email and mailing lists
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that has been automatically sent through our website you will see the "unsubscribe" link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and, within that context, to share information with third parties.
Payment processors
We use the Mollie platform to handle (part of) the payments in our web store. Mollie processes your name, address and place of residence information and your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymous) data with third parties in that context. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data any longer than is permitted by law.
Reviews
We collect reviews via the Facebook, Instagram and our own web store platform. If you leave a review via Facebook or our web store, you are required to provide your name, place of residence and e-mail address.
Facebook shares this information with us, so that we can link the review to your order. Facebook also publishes your name and place of residence on our own website. In some cases, Facebook may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with Facebook, but you are already a Facebook member. They only use this information for the purpose of inviting you to leave a review. Facebook has taken appropriate technical and organizational measures to protect your personal data. Facebook reserves the right to engage third parties for the purpose of providing the service, for which we have given Facebook permission. All the guarantees mentioned above with regard to the protection of your
personal data also apply to the parts of the services for which Facebook engages third parties.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL or DHL for carrying out the deliveries. It is therefore necessary that we share your name, address and city details with PostNL or DHL. PostNL or DHL uses this information only for the purpose of performing the
agreement. In the event that PostNL engages subcontractors, PostNL or DHL will also make your data available to these parties.
Invoicing and accounting
We use the services of EBoekhouden.nl to keep track of our administration and accounting. We share your name, address and place of residence details and details regarding your order. This one
data is used for administering sales invoices. We use the services of E-Boekhouden.nl to keep track of our administration and accounting. We share your name, address and
city ​​details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. EBoekhouden.nl is required to maintain confidentiality and will treat your data confidentially. E-Boekhouden.nl does not use your personal data for purposes other than those described above.
External sales channels
We sell (part of) our articles via the Bol.com platform. If you place an order through this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Marktplaats.nl
We sell (part of) our articles via the Marktplaats.nl platform. If you place an order through this platform, Marktplaats.nl will share your order and personal details with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of the data processing - General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date - unlike at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In appropriate cases, Capilli Extensions can be held to share your data in connection with fiscal or criminal investigation by the government on the basis of a legal obligation. In such a case
we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data for as long as you are a client of ours. This means that we save your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which ones
these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to have the data on a different e-mail address or, for example, by post
we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we (have) process and that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Rectification right
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.
Right to limit processing
You always have the right to limit the data that we (have) process that relate to or can be traced to your person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.
Right to transferability
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our
contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure connection of
data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Capilli Extensions. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is justified, we will provide copies and / or copies of
make data (that we process) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling.
subject. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and in this way follow your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.
Cookies from third parties
In the event that third party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.
Contact details
Capilli Extensions
Lindenlaan 21
6463GG Kerkrade
The Netherlands
T (0031) 85 060 7968
E info@capilli-extensions.com
HTTP://WWW.CAPILLI-EXTENSIONS.COM
ABOUT OUR PRIVACY POLICY
Capilli Extensions cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we provide about you and your use of
have collected our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Capilli Extensions. The effective date for the validity of these conditions is 25/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties.
We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy issues, you will find the contact details at the end of our privacy policy.
ABOUT THE DATA PROCESSING
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.
WEB STORE SOFTWARE
Our web store has been developed with software from CCVShop. Personal data that you make available to us for the purposes of our services is shared with this party. CCVShop has access to your data to offer us (technical) support, they will never use your data for any other purpose. CCVShop is obliged to take appropriate security measures based on the agreement we have concluded with them. CCVShop uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.
WEB HOSTING
We purchase web hosting and email services from My Domain. My Domain processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. My Domain has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MyDomain is
required to maintain confidentiality on the basis of the agreement.
Email and mailing lists
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that has been automatically sent through our website you will see the "unsubscribe" link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and, within that context, to share information with third parties.
Payment processors
We use the Mollie platform to handle (part of) the payments in our web store. Mollie processes your name, address and place of residence information and your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymous) data with third parties in that context. All the aforementioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data any longer than is permitted by law.
Reviews
We collect reviews via the Facebook, Instagram and our own web store platform. If you leave a review via Facebook or our web store, you are required to provide your name, place of residence and e-mail address.
Facebook shares this information with us, so that we can link the review to your order. Facebook also publishes your name and place of residence on our own website. In some cases, Facebook may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with Facebook, but you are already a Facebook member. They only use this information for the purpose of inviting you to leave a review. Facebook has taken appropriate technical and organizational measures to protect your personal data. Facebook reserves the right to engage third parties for the purpose of providing the service, for which we have given Facebook permission. All the guarantees mentioned above with regard to the protection of your
personal data also apply to the parts of the services for which Facebook engages third parties.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL or DHL for carrying out the deliveries. It is therefore necessary that we share your name, address and city details with PostNL or DHL. PostNL or DHL uses this information only for the purpose of performing the
agreement. In the event that PostNL engages subcontractors, PostNL or DHL will also make your data available to these parties.
Invoicing and accounting
We use the services of EBoekhouden.nl to keep track of our administration and accounting. We share your name, address and place of residence details and details regarding your order. This one
data is used for administering sales invoices. We use the services of E-Boekhouden.nl to keep track of our administration and accounting. We share your name, address and
city ​​details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. EBoekhouden.nl is required to maintain confidentiality and will treat your data confidentially. E-Boekhouden.nl does not use your personal data for purposes other than those described above.
External sales channels
We sell (part of) our articles via the Bol.com platform. If you place an order through this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Marktplaats.nl
We sell (part of) our articles via the Marktplaats.nl platform. If you place an order through this platform, Marktplaats.nl will share your order and personal details with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of the data processing - General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date - unlike at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In appropriate cases, Capilli Extensions can be held to share your data in connection with fiscal or criminal investigation by the government on the basis of a legal obligation. In such a case
we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data for as long as you are a client of ours. This means that we save your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which ones
these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to have the data on a different e-mail address or, for example, by post
we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we (have) process and that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Rectification right
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.
Right to limit processing
You always have the right to limit the data that we (have) process that relate to or can be traced to your person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.
Right to transferability
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our
contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure connection of
data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Capilli Extensions. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is justified, we will provide copies and / or copies of
make data (that we process) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling.
subject. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and in this way follow your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.
Cookies from third parties
In the event that third party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.
Contact details
Capilli Extensions
Lindenlaan 21
6463GG Kerkrade
The Netherlands
T (0031) 85 060 7968
E info@capilli-extensions.com