Customer Service & FAQ

We're here to help! Whether you have questions, doubts, or just need some extra support, you've come to the right place.

Our dedicated customer service team is ready to ensure you have the best possible experience. Feel free to check out our frequently asked questions (FAQ) for quick answers, or contact us directly via the chat or the contact form below. Your satisfaction is our priority.

Upcoming holidays in 2023, our customer service will be closed on:

Good Friday: Friday, April 7th
Easter Monday: Monday, April 10th
King's Day: Thursday, April 27th
Liberation Day: Friday, May 5th
Ascension Day: Thursday, May 18th
Christmas: Monday, December 25th & Tuesday, December 26th

Order Status:

Log in and visit your account to check the status of your order. The status will be updated as more information becomes available. The status in your account is always the most current representation. If there's no information in your account yet, it will be updated once available. Thank you for your patience!

Exchanges and Returns:

Information on how to exchange or return your package can be found here

Would you like to know if we have received your return package? Log in to your account and check the status.

Free Color Matching, click here